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Feb 4, 2006, 12:40 AM
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eArcade Awards
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What software are you using for your hosting/support?
We use.... Control Panel: cPanel/WHM Support: Kayako eSupport Billing: Modernbill LiveChat: Stardevelop LiveHelp Messenger Have to admit that SupportTrio looks very, very good. |
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Feb 10, 2006, 4:06 PM
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eArcade Awards
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I use
Control Panel: cPanel/WHM Support: Via ModernBill's integrated ticket system. Billing: PayPal - via ModernBill LiveChat: None yet. If I had to choose, kayako, because I've used it before.
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█ Swizi Web Hosting. █ Truly Premium. █ No Overselling. █ Call Us (201) 793-7053 Last edited by Swizi : Mar 31, 2006 at 3:26 PM. |
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Mar 16, 2006, 3:58 PM
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eArcade Awards
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Control Panel is Helm from WebhHostAutomation
Live Support is via Phone or IM. There are normally 2 or 3 members of staff available on MSN Messenger. We do have Help Centre Live but it's never used. Everything else is done via ASPBite, our own CMS system, which intergrates everything with our web sites. Support is via the support module, allows multi levels (client, reseller, account manager, techs, host) so Resellers can have a branded system and escalate tickets direct to us. Billing is via our Products/Carts/Orders/Invoices/Statements module. This allows us to progress an order from start to finish with auto reminders/renewals/statements. Data is then batched into our accounting software, Sage, for the accountants. It also allows clients to log in and view/manage all their orders/transactions/payments. |
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Mar 27, 2006, 8:52 PM
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#7 | |||
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eArcade Awards
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Control Panel: cPanel/WHM
Support: PerlDesk / ClientEXEC Billing: ClientEXEC LiveChat: Provide Support ClientEXEC is getting better and better. To be honest, I have started to stop using PerlDesk for a long time now...I have never really even used it ever since I bought it last year. Even clients prefer the ClientEXEC Help Desk Look and Feel. Provide support is not bad, they're improving in letting customers customize the look and feel more and more! Cheers, Nagaki |
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May 2, 2006, 3:38 AM
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#8 | ||||
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eArcade Awards
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Control Panel: cPanel/WHM
Support: Manual Email and Phone Billing: Custom web and desktop application I serve my local country and most of them will not using their CC for internet payment. They do payment via Bank Transfer. So it would be cheaper and useful for me to develop custom application to handle my billing. 
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█ PojokWeb.com - Indonesia web hosting solution. |
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May 12, 2006, 2:34 AM
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#9 | |||||
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eArcade Awards
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I heard that Direct Admin on Linux is also very fast and east to use.
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█ www.HostMarker.com - Web Hosting Directory █ Search and Browse Categorized Web Hosts █ Request Free Hosting Price Quotes |
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Jun 21, 2006, 11:42 AM
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#10 | ||||
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eArcade Awards
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Control Panel: CPanel
Support: osTicket Billing: WHM AutoPilot |
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